We value our customers, and we always put all possible effort into our work. We make sure our customers are 100% satisfied with their bathrooms. We know taking a relaxing bath or shower can make all the difference in your daily routine. Check out some of the reviews we have received from our customers.
Customer Reviews
Real people, real bathroom transformations
Recent Reviews
Top line, we would definitely recommend going with Jacuzzi / Bath Experts. We saw a Jacuzzi / Bath Experts example at our local Costco warehouse and it was what we had been looking for. We were looking for a solid surface solution for our master bath shower and our guest bath tub/shower for quite awhile. We signed up for a consultation and they came out quickly. The sales person was very nice and professional and answered all of our questions. We selected the Canyon Textured Wall in the Premium Collection. Then the price quote was shown to us which was a bit of a shock, but then there was the pressure of if you buy today, this is the lower price that you could get, but only today. I didn’t really like that, but we went with the offer taking advantage of the 12 months same as cash. The price quote shows the details of what would be included in each of the bathrooms, but there is no breakdown of what makes up the total price which is a bit unnerving given what seems like an expensive remodel. They said they were running about 8-10 weeks before installation and most likely it would all be done in 1 day. They stayed in contact with us throughout the process letting us know what was happening like the order had been placed, the manufacturing of our items had been completed, the materials had arrived at their local warehouse and then we scheduled an installation which was at our convenience. They planned to send a crew to do both bathrooms the same day. The installation crew of 3 men called about 30 minutes prior to arriving and arrived a little before 8am. They quickly came in, introduced themselves, looked at our current bathrooms (which were both upstairs), and quickly got to work putting down floor protectors leading all the way to the front door. They quickly had the old fiberglass shower and tub/shower removed. We were home throughout the entire installation, but we did not bother them. A little after noon, they had most of the installation done and wanted to know where we wanted some of the corner shelves and grab bars/shelves mounted. At about 1:30pm, they said they were all done. They had already cleaned up everything and removed the floor coverings. They showed us how everything worked on the shower heads and answered any questions we had. The shower and the tub/shower turned out great! They are beautiful changes to our house. The only issue we have had is the button in the center of the shower head in both bathrooms to switch the spray pattern quit working almost immediately and we will be contacting them to get these replaced. A suggested improvement to the shower setup would be to put some ridges on the knob to switch between the shower head and the hand held shower. It is slick when your hands are wet / soapy. We have not seen anything that could have been done better with the installation. The installation crew was very professional and nice to work with and they were hard working men. They did a great job of cleanup with the only thing being some dust that floated throughout the house which you have to expect from any type of construction/remodel project inside. It is a bit unnerving that it costs so much for less than 18 man hours of installation, but the results are beautiful. If you are looking for a convenient way to get your shower or shower/tub remodeled, we highly recommend going with Jacuzzi / Bath Experts. 
Product quality is impressive. Brendan, the installer, was efficient and professional. The experience with Bath Experts was 5 star. 
From the first inquiry click to the install everything was fast and everyone was friendly and courteous. 
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